Trusted support services for seniors in Melbourne

At healthAbility, we provide support services for seniors Melbourne-wide that help older people stay active, independent and connected to their community. Many older Australians want to continue living safely in their own home, but navigating aged care services and knowing which steps to take can feel difficult. Our team is here to make the process clear, respectful and easy to understand.

We work closely with older adults, family members, carers and friends to ensure everyone feels confident accessing aged care services in Melbourne and choosing the kinds of support that best meet their needs. Our aged care services focus on helping older persons maintain independence, stay involved in daily life, and feel supported as their needs change. We take time to listen, understand your circumstances and provide information that helps you make decisions that feel right for you.

Whether you are seeking help for a loved one, or looking for support services for seniors in Melbourne for the first time, we will guide you through every stage with care.

Your pathway to accessing aged care

Accessing aged care in Australia begins with an assessment through the Australian Government’s My Aged Care (MAC) system. This is the starting point for older people to apply for government-funded aged care services. You may be eligible if you have noticed changes in mobility, memory or daily tasks, have been diagnosed with a health condition, experienced a recent fall, or if family care arrangements have shifted.

MAC is designed to help older Australians understand what support is available and what programs might suit their needs. Before applying, you can use the eligibility checker on the aged care website, and if needed, a family member or friend can support you through the process.

Once you apply, an assessor will contact you or your loved one to ask questions about your health, safety and daily life. This helps determine what services you need and whether you will be approved for funded support. Our team can help you prepare, answer questions and navigate the assessment with confidence.

When you are assessed and approved, you’re ready to find an aged care provider like healthAbility. Our role is to help you access aged care services, set up your supports and ensure everything is tailored to your goals, lifestyle and wellbeing.

Do you have a My Aged Care reference number? Contact our friendly team today to start receiving services
Email: sah@healthability.org.au

National Relay Service (NRS)
healthAbility welcomes calls through the National Relay Service, if you are deaf, hard of hearing and/or have speech communication difficulty.

Choose your access option (information here) and provide our phone number (03 9430 9100) when asked by the Relay Officer.

For more information you can also view the National Relay Service Factsheet.

Support at Home – flexible care that moves with you

Support at Home is the new name for the Home Care Package program, funded by the Australian Government for eligible older Australians. It allows people to stay living safely in their own home with the right support.

Our Care Partners coordinate an extensive list of services, all aimed at helping you live well and stay connected. You are always at the centre of your care plan, and we move with you as your needs change. This may include help with personal care, home maintenance, meal preparation, transport, dementia support, respite for carers and many other forms of assistance that support independence at home.

Our team can also support you through the process of accessing aged care, explain the steps, provide information about costs, and help you understand what you are eligible for. We work respectfully with you and anyone you nominate — whether that is a family member, carer or friend — so everyone feels included and informed.

A care worker speaks to an older couple at their front door

In home and community support

Daily life is easier when the right support is in place. Our in-home and community services help older adults live safely and comfortably at home. These include personal care, domestic assistance, individual support, respite, home maintenance and modifications recommended by an occupational therapist.

Support workers can accompany you to appointments, community activities, and social programs or groups, helping you stay active and involved in the community. Meal preparation support is also available for people living at home who want help planning or cooking nutritious meals.

Transport services are available to help you get to social programs, appointments and community activities, with accessibility options designed to meet the needs of older people.

An older couple standing in a vegetable garden with their granddaughter

Stay active, connected and involved at our social activity groups

Our group activities support wellbeing and social connection for all adults, including older people and those with disability. Sessions focus on confidence, community and fun. Day trips, transport, meals, and funding options may be available.

People join for many reasons — to stay active, meet new people, give carers a break, explore interests or simply get out of the house. Activities include movement, creative sessions, outings and group programs tailored to a range of abilities and preferences. These groups are accessible, affordable and designed to help seniors stay connected to life happening around them.

A group of older people walking along a path outdoors

Health therapies and specialised care

Alongside aged care services, we offer a broad range of clinical and therapeutic supports delivered by accredited health professionals. These services help older Australians manage health conditions, improve mobility, stay active and maintain independence.

Our health and wellbeing services include physiotherapy, occupational therapy, exercise physiology, podiatry, speech pathology, dental, diabetes education, counselling, dietetics and community nursing. Clinical assessments, treatment plans and ongoing programs help people living with long-term conditions stay well and continue living safely at home.

We work closely with your GP and other providers to deliver coordinated care that reflects your goals, preferences and needs.

3 older people using weights in a gym, being instructed by a staff member

FAQs

How do I start accessing aged care services?
Can healthAbility help me decide what services I need?
What if I want to stay in my own home?
Do you support families and carers?