Have you visited us recently? Take our quick and easy Customer Experience Survey! Your feedback is important and helps us to improve the care we provide to you and our community. The survey is also available in Greek, Italian and Chinese.
healthAbility welcomes all feedback. We invite you to share your experiences with us so that we know what we are doing well, and where we can improve.
Feedback can be compliments, suggestions, issues of concerns or complaints. You can give your feedback anonymously if you wish. For more information about giving your feedback please read our Giving Feedback Information Sheet or see FAQs below.
There are many ways you can provide feedback including:
- Completing our Customer Experience Survey (available in Greek, Italian and Chinese)
- Email feedback@healthability.org.au
- Phone 9430 9100 and ask for the Quality Manager
- Fill in and email or post our digital interactive Feedback Form
- In person at either our Box Hill or Eltham locations
- Online enquiry form
Our interactive Feedback Form is also available in the following languages:
Important information
Delivering high-quality person-centered services is what we do every day to create an outstanding and positive client experience. We aim to always work together with you and are committed to protecting and respecting your privacy and meet your individual needs.
Our professional and supportive teams work in partnership to deliver a diverse range of holistic, affordable, accessible and tailored services which empower people of all ages and abilities to live their best life.
Community Connections
Our Community and Consumer Engagement Framework directs how we consult and work with our community to inform our organisational planning with their voice. You can find it here.
Translated Resources
All important customer information listed below is available translated into Greek, Italian and Mandarin, which can be found on our Resources page.
Important customer information:
- Rights and Responsibilities Information Sheet
- Using an Advocate Information Sheet
- Client Privacy Information Sheet
- Open Disclosure - What happens if you are harmed during healthcare
- Supporting Carers Information Sheet
- Charter of Aged Care Rights
- Advanced Care Planning Information Sheet
- Child Safety Policy
- Community and Consumer Engagement Framework
